Privacy Policy
ProteinLab is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make use of the ProteinLab website.
1. Information We Collect
We may collect the following information when you interact with our website:
- Personal details such as your name, email address, telephone number, and delivery address
- Order and transaction details related to purchases made on our website
- Payment-related information (processed securely via third-party payment providers; ProteinLab does not store card details)
- Technical information such as IP address, browser type, device information, and website usage data
2. How We Use Your Information
Your information may be used to:
- Process and fulfil orders
- Arrange delivery of products
- Communicate with you regarding orders, deliveries, or customer support queries
- Send transactional emails such as order confirmations, shipping notifications, and tracking details
- Improve our website, services, and customer experience
- Comply with legal and regulatory requirements
ProteinLab does not sell, rent, or trade your personal information to third parties.
3. Sharing of Information
We may share your information only where necessary, including with:
- Courier and logistics partners for delivery purposes
- Payment service providers to securely process transactions
- Service providers who assist in operating our website or business (subject to confidentiality obligations)
All third parties are required to handle your information securely and lawfully.
4. Data Security
ProteinLab takes reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.
While we take all reasonable precautions, no method of data transmission over the internet can be guaranteed to be completely secure.
5. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
- Improve website functionality
- Analyse website traffic and usage patterns
- Enhance your browsing experience
You may disable cookies in your browser settings; however, this may affect certain website features.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or updating of your personal information
- Request deletion of your personal information where legally permitted
- Object to the processing of your personal information in certain circumstances
Requests can be made by contacting us using the details below.
7. Compliance with South African Law
ProteinLab complies with the Protection of Personal Information Act (POPIA) and applicable South African data protection laws.
8. Changes to This Policy
ProteinLab may update this Privacy Policy from time to time. Any changes will be published on this page and will apply from the date of publication.
9. Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
ProteinLab
Email: info@proteinlab.co.za
Website: www.proteinlab.co.za